Saint Juan “Angel” McFadden
CAO Payroll and Benefits
Simplify the Day Award
The following information was entered into the Congressional Record:
Saint Juan “Angel” McFadden of the CAO Payroll and Benefits team is the recipient of the 2008 “Simplify the Day Award.”
Angel has the reputation of going the extra mile for her customers, whether they are the staff in Member and Committee offices or her colleagues in the Payroll and Benefits office.
When the Payroll and Benefits office carried out an innovations project this past April, Angel was a member of the Payroll “help desk” during the project. She was on the front lines of responding to customers by phone and in-person.
Although not in a supervisory capacity, and not directed to do so, Angel took the initiative to create a set of procedures for her colleagues on the “help desk” that resulted in considerable improvements in client service.
Specifically, her ingenuity and persistence in identifying unnecessary processing steps resulted in reducing average cycle time for document imaging from about 39 days to 10 hours, while also eliminating seven unnecessary processing steps.
2008 ACE Award Winners
Brent Conran |
Andrew Graeub |
Joseph Adams |
Nicholas Garner |
John Heeb III |
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Angel Goldsborough-Lee |
Saint Juan "Angel" McFadden |
